Privacy Policy

July 2020

‍We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

‍We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Key defined terms:

We, us, our (Perenna Group Limited and our group companies)

Personal Data (Any information relating to an identified or identifiable individual)

Special Category Personal Information (Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership Genetic and biometric data Data concerning health, sex life or sexual orientation).

Website  (www.perenna.com)

1. Information That We Collect

We collect information on you in the following ways and treat all this information as your Personal Data:

Information you give us.  

When you use our Website, we may ask you to provide certain personal information, such as your contact details, banking details, tax information, demographic information, employment, and educational history. Much of this information enables us to comply with our legal obligations or fulfil our contractual arrangements with you and other parties and sharing this information may be necessary for us to provide our services.

Information we get from your use of our services.  

We collect information about the services you use and how you use them, such as when you view and interact with the Website or our advertisements.

In addition, we may gather certain information about you, including details of your operating system, browser version, domain name and IP address, and the details of any website from which you accessed the Website.  We may also collect your Personal Data when you interact with our employees on the phone and we record those conversations, either because we are required to do so under regulation, or for training purposes so that we can improve our services.

Cookies. Perenna may set and access cookies on your computer, which are small files that reside on your computer’s hard drive that generally contain an anonymous unique identifier and are accessible only by the website that placed them there and not any other sites. You can choose to enable or disable cookies in your web browser.

Information from third parties or publicly available sources.

We may also collect your Personal Data (such as contact information or purchasing habits) from third parties or publicly available sources.

2. Data Protection Principles

We are committed to protecting the privacy and security of your Personal Data.  As a Controller we are responsible for deciding how we hold and use your Personal Data. We will comply with data protection law, which says that Personal Data must be:

– Used lawfully, fairly and in a transparent way.

– Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

– Relevant to the purposes we have told you about and limited only to those purposes.

– Accurate and kept up to date.

– Kept only as long as necessary for the purposes we have told you about.

– Kept securely.

3 How we will use the information we collect

We use the Personal Data that we collect for the following purposes.

We have a legitimate interest in ensuring that the Website and our services operate effectively, and to do this we may use your Personal Data:

– To monitor, improve and administer the Website and the services provided on the Website.

– To contact you to ensure customer satisfaction in respect of our role as a service provider and assist you in getting the best from our services.  

We also have a legitimate interest in communicating with you and others, facilitating communications between you and others, publicising our business, supporting industry research, and making sure that marketing, advertising, PR, and content we provide is effective, so we may use your Personal Data:

– To enable us to conduct surveys and analysis, aggregate user profiles, identify other potential customers, or enable us or third party academics to conduct research.

– To advertise, publicise and promote our business, and to measure, understand, or improve the effectiveness of advertising we provide to you and others.

– In the case of individuals or businesses that have indicated an interest in us, to contact you to provide you with information about us, and on other selected products and services that we think may be of interest to you (unless you have asked us not to do so).

– To create and share informative content about our business or the industry in which we operate, including contacting you about reports we publish and new products we launch.
In the case of our commercial partners providing goods or services, to pass on information in relation to those goods or services.

In the case of our commercial partners providing goods or services, to pass on information in relation to those goods or services.

In the case of journalists who are working in the sector in which we operate or related sectors, to provide you with news and updates about our business, and other relevant industry information.

4. Transparency and Choice

To unsubscribe from emails, you can use the ‘unsubscribe’ link on the emails we send you. For non-users of the Website, please notify us using the contact details below if you no longer wish to receive our updates.

5. Retention of Personal Data

We will retain your Personal Data to fulfil the purposes outlined in this Privacy Notice as long as you remain a customer, and for at least six years after that to comply with the legal and regulatory record keeping obligations we have.

6. Information that We share  

Any Personal Data that we collect will not be disclosed to any third parties by us, except under the following circumstances:

We may disclose certain of your Personal Data to third party service providers solely in the course of their provision of services to us, and will take reasonable precautions to ensure that these service providers are obliged to keep your Personal Data secure and confidential, in compliance with relevant legal requirements. In some instances, your Personal Data may be transferred outside the European Economic Area; if this is the case we will take steps to ensure that the transfer is protected by safeguards provided under EU and UK law, such as model contract clauses or the EU-US Privacy Shield. For more information on these safeguards, please notify us using the contact information provided in below.

We may disclose certain of your Personal Data if we, in good faith, believe that we are required to do so by law, regulation or the order of court or other legitimate government body or arbitration panel. This includes, among other things, any Personal Data that may be requested by HM Revenue & Customs and the PRA or FCA.

7. Your Rights

You may have the right to request the following actions regarding your Personal Data, which will be fulfilled in accordance with applicable data protection law:

– If you wish to raise an objection to the processing of your Personal Data or wish it to be deleted, you may do so by notifying us using the contact details below. It may be possible for us to restrict processing of your Personal Data, or to delete it so long as we can still comply with our legal, regulatory and contractual obligations.

– If you wish to object to direct marketing please notify us using the contact details below or, in the case of emails, you may use the ‘unsubscribe’ feature which you can find on our emails. To ensure that we respect your request we may retain your contact details on a suppression list.

– If you would like to receive a portable copy of the Personal Data you have provided to us, please notify us using the contact details below.

– If you have concerns about how we collect and use your data, please contact us.

8. How to Complain

We hope that we or our Data Protection Officer can resolve any query or concern you may raise about our use of your Personal Data.  The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

9. Security of Your Personal Data  

We endeavour to take all reasonable steps to protect your Personal Data, including the use of encryption technology, which you can read more about here. We also require that all our employees undergo mandatory data protection training. However, we cannot guarantee the security of any Personal Data you disclose online. In using the Website, you accept the inherent security implications of engaging in transactions online over the internet, and you agree that you will not hold us responsible for any breach of security unless we have been grossly negligent or in wilful default.

10. Cookies Preferences  

A cookie is a file that is stored on your computer’s hard drive, smartphone or any other IT device. It allows for recognition of your computer/IP address and for collection of information about the websites you visit, and which features you use.

We use cookies and similar technologies on the Website to optimize your visit, when browsing our Website, to combat fraud, to generate statistics on the use of our Website and for the purposes of marketing, including targeted marketing. By use of cookies, we register your activity on the Website to help customize and improve your experience and use of different features. We also use usage statistics tools such as Google Analytics to collect information on the use of the Website, e.g. on how the different functionalities are being used, and how users navigate the site.

The Website will clearly notify you that you need to consent to cookie usage, if you have not explicitly done so yet. If you see this notification, do not actively confirm to cookies, and continue to access and use the Website, we will interpret that as a valid consent to our usage of cookies by your affirmative action of continuing to use the Website. If you no longer wish to consent to the use of cookies, you must disable cookies by changing your browser settings. Note, however, that you may not be able to use certain services and features, as they require cookies to remember the choices you make. Therefore, we cannot guarantee that the Website works optimally, in case you refuse to consent to our use of cookies.

Should you wish to remove cookies from your browser, the following websites provides you with specific guidelines in this regard:

Guide on how to remove cookies from Safari (MAC OS)

Guide on how to remove cookies from Google Chrome

11. Changes to this privacy policy

This privacy policy was published in July 2020

We may change this privacy notice from time to time—when we do, we will inform you via the Website.

If you wish to contact us or you wish to send us a notifying, or you have any questions about this Privacy Policy, you can reach us

By sending a letter to:
Data Protection Officer
Perenna Group Limited
20 Eastbourne Terrace

Or email Dataprotection@perenna.co.uk