Money worries

Worried about your money?

If you’re worried about your money or think you may not be able to make your monthly payments, please get in touch by sending us a message at customercare@perenna.com. Our aim is to get back to you within 2 working days. If you would like us to give you a call, please include your contact details.

We know that dealing with money worries isn’t easy. But we’re here to support you and will do everything we can to help. Remember, talking to us early will help us understand your circumstances better and will not affect your credit file.

How we can help

We have a range of support options available; we just need to find the one that’s right for you. To do this we will need to:

Talk to you about what’s going on so that we have a good understanding of your situation and what is worrying you.

Take a fresh look at your finances. We want to make sure that any support we offer is affordable to you. We’ll ask you some questions about your income, spending and any debts that you have. So, it’s a good idea to have this information to hand when you call us.

Discuss your options. Once we understand your circumstances, we can talk you through the options that best suit your needs. This could be:

Arranging a reduced payment plan with you, to make your mortgage more manageable.
Changing the way you make your payments, or the date you make them on.
Extending your mortgage term. This means you would pay your mortgage back over a longer period, which would reduce your monthly payments.
Temporarily agreeing for you to make interest only payments.

We will explain all the options available to you in detail. You can then take some time to decide which is best for you.

Who else can help?

Sometimes it helps to talk to someone impartial about your money worries. There are a range of organisations who can offer you free debt advice, help, support, and guidance.

Offer free, impartial advice to get your finances back on track.