Contact us

How to get in touch

Through your Perenna Portal

You can use your Portal to send us a message. You can also see a summary of your account, including your mortgage balance and any documents we’ve sent you.

If you need to make changes to your contact or Direct Debit information, you can do that here too.


Need help with your account or got a question about your existing mortgage?


Visit our help page. Here, you’ll find the answers to the most popular questions.

Or email us at: mortgageservicing@perenna.co.uk  We aim to get back to you within 2 working days.

Post: Perenna Bank PO Box 755 Chesterfield S43 3LS


Legal Panel Queries

Email legalpanel@perenna.co.uk for conveyancing queries regarding being part of Perenna legal panel.


Got a more general question about Perenna?


We may be able to answer this in our FAQs.

or email us at: enquiry@perenna.co.uk


Want to make a complaint?

Your feedback is important to us. We love to hear about your great experiences, but we also want to know if you think there is anything we could do better.

Please visit our complaints page for more information.