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Feedback and Complaints

Need some help?

If you can’t find what you are looking for but still need some help, visit our help page:

Want to give us some feedback?

As a brand-new bank, your comments are important to us and will help us improve what we do.

We would really like to hear your feedback. Whether you have received a great service or have any suggestions on what we could improve on, please use our online feedback form to let us know.

Want to make a complaint?

We always try to give you the best possible service, but we don’t always get it right. If you let us know when something goes wrong, this gives us the chance to fix the problem and help prevent the same mistakes from happening again.

The quickest way to make a complaint is by completing our online complaint form. Please try and give us as much detail as possible, including how you would like us to put things right.

Other ways to get in touch

Through the Perenna Portal
You can log in to your Customer Portal and select ‘I want to make a Complaint’.

In Writing
Write to our Customer Care Team at: Perenna Bank, PO Box 755, Chesterfield, S43 3LS

What happens next?

We take all complaints seriously and we’ll conduct a thorough investigation. We will try to fix things as quickly as we can for you, and we’ll keep you updated along the way.

Our complaints procedure leaflet explains how we will deal with your complaint and how you can contact the Financial Ombudsman Service if you are unhappy with our response.

Complaints Procedure

Financial Ombudsman Service.