Update to how we manage your mortgage account

We have recently made some changes to how we look after our mortgage customer accounts. You may have received a letter or email with updates about your account. 

What does this mean? 

• The Perenna portal is no longer active. 

• To access documents or make changes to your account, please contact us directly. 

• A full overview of changes can be found in a letter you have received in the post and in the terms and conditions. 

What do you need to do? 

You don’t need to do anything – this update is for information only. 

If you have any questions, please call our Customer Service team on 0333 038 2430, email admin@servicing.perenna.com. You can also visit our Help page for answers to the common questions about your Perenna mortgage, documents, and your account. 

Correct at time of publishing.